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Terms of Service

Effective date: July 10, 2026 · Qore LLC, Kansas City, Missouri, USA

These Terms of Service (the "Terms") are an agreement between Qore LLC, a limited liability company based in Kansas City, Missouri ("Qore," "we," "us," or "our") and the organization or individual accessing or using the Qore Safety websites, mobile and desktop applications, and related services (collectively, the "Service"). By accessing or using the Service, or by signing an order form that references these Terms, you agree to be bound by them. If you are accepting on behalf of an organization, you represent that you have authority to bind that organization, and "Customer" and "you" refer to that organization.

1. The Service

Qore Safety is a multi-tenant software-as-a-service platform for capturing field data — such as inspections, audits, condition reports, and handovers — on mobile and desktop devices, storing it in a system of record, and analyzing it, including through AI-assisted querying. The specific features, seat counts, and subscription term applicable to a Customer are set out in the applicable order form or quote.

2. Accounts and Access

  • You must provide accurate account and contact information and keep it up to date.
  • You are responsible for all activity under your accounts and for maintaining the confidentiality of credentials, invitation links, and devices used to access the Service.
  • You must notify us promptly at legal@qoresafety.com if you become aware of unauthorized access to your account. Administrators can revoke individual device access from the admin portal at any time.
  • Seats are for identified individual users and may be reassigned when a person leaves a role, but may not be shared concurrently.

3. Customer Data

"Customer Data" means the data, forms, submissions, photos, signatures, and other content your users submit to the Service. As between the parties, you own your Customer Data. You grant Qore a limited license to host, process, transmit, and display Customer Data solely to provide and support the Service. You are responsible for the lawfulness of the Customer Data you collect — including obtaining any consents required to capture photos, signatures, location data, or personal information from your workers and third parties.

The Service is designed so that finalized submissions are write-once. You acknowledge that this tamper-evidence is a feature of the Service and that Qore is not obliged to alter or backdate captured records except through the documented anonymization and erasure workflows.

4. Acceptable Use

You will not, and will not permit anyone to:

  • use the Service in violation of applicable law, or to store or transmit unlawful, infringing, or malicious material;
  • attempt to gain unauthorized access to the Service, other customers' data, or the underlying infrastructure;
  • probe, scan, or test the vulnerability of the Service without our prior written consent;
  • reverse engineer, copy, resell, sublicense, or provide the Service to third parties except as expressly permitted;
  • use the Service to develop a competing product, or use automated means to extract data at scale outside the documented interfaces;
  • upload data you do not have the right to process, including special categories of personal data where you lack a lawful basis.

5. AI Features

The Service includes AI-assisted features, such as conversational analytics, AI-assisted setup, and automated form translation. AI outputs are generated from your own Customer Data through validated queries, but they may still contain errors or omissions. You are responsible for reviewing AI outputs before relying on them for operational, safety, legal, or compliance decisions. AI features are not a substitute for professional judgment.

6. Fees and Payment

  • Fees, currency, seat counts, and billing frequency are set out in your order form or quote. Unless stated otherwise, fees are invoiced in advance and are due within thirty (30) days of invoice.
  • Fees are exclusive of taxes; you are responsible for applicable taxes other than taxes on our income.
  • Except as expressly stated in these Terms or required by law, fees are non-refundable.
  • We may suspend access for accounts that are more than thirty (30) days past due, after notice.

7. Term, Suspension, and Termination

  • These Terms apply for the subscription term stated in your order form and renew as stated there.
  • Either party may terminate for material breach if the breach is not cured within thirty (30) days of written notice.
  • We may suspend access immediately where reasonably necessary to protect the Service or other customers (for example, in the event of a security incident or a violation of Section 4).
  • Upon termination, we will make Customer Data available for export in a standard format (such as Excel) for thirty (30) days, after which we may delete it, subject to our legal retention obligations and routine backup cycles.

8. Confidentiality

Each party will protect the other party's non-public information with at least the same care it uses for its own similar information (and no less than reasonable care), use it only to perform under these Terms, and not disclose it except to personnel and advisors bound by confidentiality obligations, or where required by law with reasonable prior notice where lawful.

9. Security and Data Protection

We maintain administrative, technical, and organizational safeguards designed to protect Customer Data, including tenant isolation, encryption of data at rest on managed devices, credential and token hashing, and session-level device revocation, as described on our Security Overview. Our processing of personal data is described in the Privacy Policy. Where required, the parties will enter into a data processing agreement that supplements these Terms.

10. Intellectual Property

Qore and its licensors own the Service, including all software, interfaces, templates, and documentation, and all related intellectual property rights. No rights are granted except as expressly stated in these Terms. If you provide feedback, we may use it without restriction or obligation to you.

11. Warranties and Disclaimers

We warrant that we will provide the Service with reasonable skill and care. EXCEPT AS EXPRESSLY STATED IN THESE TERMS, THE SERVICE IS PROVIDED "AS IS," AND QORE DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE, OR THAT AI OUTPUTS WILL BE ACCURATE OR COMPLETE. THE SERVICE SUPPORTS — BUT DOES NOT BY ITSELF ENSURE — YOUR COMPLIANCE WITH LAWS, REGULATIONS, OR INDUSTRY STANDARDS APPLICABLE TO YOUR OPERATIONS.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW: (A) NEITHER PARTY WILL BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, OR DATA, EVEN IF ADVISED OF THE POSSIBILITY; AND (B) EACH PARTY'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS WILL NOT EXCEED THE FEES PAID OR PAYABLE BY CUSTOMER FOR THE SERVICE IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO LIABILITY. THESE LIMITS DO NOT APPLY TO A PARTY'S BREACH OF SECTION 8 (CONFIDENTIALITY), CUSTOMER'S PAYMENT OBLIGATIONS, OR EITHER PARTY'S GROSS NEGLIGENCE OR WILLFUL MISCONDUCT.

13. Indemnification

Qore will defend Customer against third-party claims alleging that the Service, as provided by Qore and used as permitted, infringes a third party's intellectual property rights, and will pay resulting damages finally awarded or agreed in settlement. Customer will defend Qore against third-party claims arising from Customer Data or Customer's use of the Service in violation of these Terms or applicable law, and will pay resulting damages finally awarded or agreed in settlement. The indemnified party must give prompt notice, sole control of the defense to the indemnifying party, and reasonable cooperation.

14. Governing Law and Venue

These Terms are governed by the laws of the State of Missouri, without regard to its conflict of laws rules. The state and federal courts located in Jackson County, Missouri have exclusive jurisdiction over disputes arising out of or relating to these Terms, and each party consents to their jurisdiction and venue. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

15. General

  • Changes. We may update these Terms from time to time. Material changes will be notified through the Service or by email, and take effect on renewal or thirty (30) days after notice for month-to-month use, whichever is earlier.
  • Assignment. Neither party may assign these Terms without the other's consent, except to an affiliate or in connection with a merger, acquisition, or sale of substantially all assets.
  • Force majeure. Neither party is liable for delays or failures caused by events beyond its reasonable control.
  • Entire agreement. These Terms, together with any order form and referenced policies, are the entire agreement and supersede prior discussions. If an order form conflicts with these Terms, the order form controls.
  • Severability; waiver. If a provision is unenforceable, the remainder stays in effect. A failure to enforce is not a waiver.

16. Contact

Qore LLC, Kansas City, Missouri, USA · legal@qoresafety.com